SAMs Need to Understand Business Process Management/Improvement

As a practicing SAM professional, I spend a significant portion of my time developing, improving, &/or integrating business processes within unique IT environments. While I by no means need to become fully credentialed by the Business Process Management Association, I still use their methods on a daily basis.

My point is this: Until the Institute for Technology Asset Management introduced its “next generation” SAM credentials, SAM certificate training has ignored – & continues to ignore – this critical skill set. Instead, SAMs are being handed generic processes/methodologies that more often than not do not apply to their unique corporate culture.

Effective business processes evolve to fit very specific needs in highly diverse environments. They do not “plug in.”